Tidio ‑ Live Chat & AI Chatbot

Yes, Tidio is designed with an exceptionally user-friendly interface that makes it easy for anyone to get started quickly. Its setup is straightforward, and the dashboard is praised by merchants for being intuitive, allowing you to focus on customers instead of code. This core Intuitive Interface is one of its most celebrated features.

Tidio's live chat lets you provide instant support, resolve issues, and even sell directly to customers with text and video. Key features include real-time visitor lists, cart previews, and multi-platform apps so you never miss a chat. You can see a full list of features to explore all its capabilities.

The Tidio free plan provides essential tools to start engaging customers, including live chat for up to 50 unique users and basic chatbot flows for 100 visitors per month. It's a great way to handle initial customer conversations and ticketing without any cost. You can compare all tiers in the pricing analysis.

Tidio uses a modular pricing model where you can choose specific plans for Customer Service, automated Flows, or the Lyro AI Chatbot based on your needs. This allows you to build a custom toolset and only pay for the advanced functions you require. The complete breakdown is available in the pricing analysis.

The optimal method is to register your Tidio account directly through the Shopify App Store first, before adding any scripts to other websites. This ensures a seamless connection and prevents duplicate accounts from being created. This best practice is outlined in our merchant playbooks.

Yes, Tidio integrates with Facebook and Instagram, allowing you to manage messages from these platforms directly within the Tidio help desk. This centralizes your communications, creating an omni-channel support hub for your customers. More details are available in the audited features.

Yes, Tidio has native Shopify actions that let you preview customer carts and past order history directly within the chat panel. This gives your support agents powerful context to provide personalized recommendations and increase order value.

You can significantly boost conversions by using Tidio's AI and chatbots to proactively engage visitors with discount codes, answer FAQs 24/7, and recommend products based on their browsing activity. This automated approach turns passive visitors into active shoppers, with some stores reporting conversion rate increases from 1.4% to 4.8%. The tool's Sales Automation is designed specifically for this purpose.

Build strong customer loyalty by providing instant, personalized support through live chat and centralizing all conversations in one help desk. Using the Intuitive Interface to respond quickly on any device shows customers you are responsive and value their business, which is key to earning repeat purchases.

Tidio's installation and setup process is designed to be extremely fast, with users reporting it takes under 20 seconds. The intuitive setup wizard guides you through the basic configuration, allowing you to have a functional chat widget live on your site in minutes.

Tidio accesses customer information necessary to provide effective support, such as contact details, order history, and live cart contents. This data is used to give your agents context during conversations and to power personalized automations, all managed from a secure, centralized panel.

The best way to use the Lyro AI chatbot is to have it handle the majority of common customer support questions, like order status or product details, 24/7. This frees up your human agents to focus on complex sales conversations, directly improving efficiency and customer satisfaction. The full capabilities are in the audited features.

Tidio's omni-channel support creates a superior customer experience by unifying all your communication channels—like website chat, email, and social media—into a single inbox. This means customers get consistent and fast answers, no matter how they contact you, which is a key part of its excellent Conversational Commerce rating.

You can boost sales cost-effectively by using Tidio's proactive chat to engage high-intent visitors on key product or checkout pages. Offering a small discount or answering a last-minute question through an automated flow can convert a hesitant shopper into a buyer. Explore more strategies in the merchant playbooks.

Yes, Tidio includes a powerful visual chatbot builder that lets you create custom automation flows without any coding. You can use pre-built templates or design your own from scratch to qualify leads, recover abandoned carts, and guide customers through their buying journey. This is a core component of its Sales Automation features.

Tidio's dedicated mobile app is a key feature for small business owners, allowing you to manage live chats and respond to customers from anywhere, at any time. This ensures you never miss a sale and can provide excellent service even when you're away from your desk. The app's design is part of its overall Intuitive Interface.

Tidio offers a more integrated and flexible solution compared to competitors, combining chat and bot functions that are often more costly and segmented in tools like Zendesk. Its powerful Sales Automation and ease of use provide a compelling, all-in-one package specifically for e-commerce growth.