Customer Support & Helpdesk
These apps streamline your customer service operations with tools like live chat, AI chatbots, and centralized helpdesks. Modern platforms act as a support copilot, using AI to instantly answer common questions and provide agents with the context they need to resolve issues faster.
Key Insights
Provide instant support to customers with live chat and AI chatbots.
Manage all customer inquiries from email, chat, and social media in one place.
Reduce support ticket volume by creating a self-service help center or FAQ page.
Leverage AI-driven insights to understand common customer issues and improve your store.
More in Customer Management
Reviews, Social Proof & UGC
These apps help you build trust and credibility by collecting and displaying customer reviews, photos, and other user-generated content (UGC). Many now use AI as a moderation copilot to filter content and provide intelligent insights into customer sentiment.
Loyalty, Rewards & Referrals
These apps help you turn one-time buyers into lifelong fans by rewarding them for their loyalty and encouraging them to refer their friends. Modern loyalty platforms act as a retention copilot, using AI to suggest personalized rewards and identify at-risk customers.
Subscriptions & Recurring Billing
Subscription and recurring billing apps allow you to sell products on an ongoing basis, creating predictable revenue and customer loyalty. These tools act as a retention copilot, managing the complexities of recurring payments, subscription management, and reducing customer churn.
Frequently Asked Questions
Q1.What are helpdesk and chat apps?
These are customer service tools for your store. Live chat apps let you talk to customers in real-time. Chatbots provide automated 24/7 answers to common questions. A helpdesk is a centralized system that organizes all customer inquiries (from email, chat, social media) into 'tickets' so your support team can manage them efficiently.
Q2.How do these apps directly improve my store's performance?
They directly improve conversion rates and customer satisfaction. Offering instant support via live chat can answer pre-sale questions and remove purchase barriers, boosting conversions. Efficient helpdesk support turns frustrated customers into loyal fans, increasing retention and positive word-of-mouth.
Q3.What's a common mistake to avoid with live chat?
A common mistake is not setting clear online/offline hours. If a customer thinks they are talking to a human but gets no reply, it creates a very negative experience. Be clear about your support hours, and use a chatbot or contact form to capture inquiries when your team is unavailable.
Q4.How does AI enhance modern helpdesk and chat apps?
AI is the core of the modern support experience, acting as an e-commerce copilot for your service team. AI-powered chatbots can handle up to 80% of common questions instantly. For human agents, AI provides intelligent guidance by summarizing ticket history, suggesting replies, and pulling up relevant customer data, allowing them to resolve complex issues much faster.
Q5.What's the difference between a simple live chat and a full helpdesk system?
A simple live chat is just that—a tool for real-time conversations. A full helpdesk is a much more powerful system. It integrates chat, email, phone, and social media into one unified dashboard. It allows for ticket assignment, internal notes for team collaboration, and detailed analytics on team performance.
Q6.What kind of analytics should I look for in a helpdesk app?
Look for metrics like first response time, average resolution time, and customer satisfaction (CSAT) scores. An intelligent helpdesk will also provide a data-driven analysis of ticket tags and topics, showing you what your customers are asking about most frequently. This is invaluable feedback for improving your products or website.
Q7.What are 'macros' or 'canned responses'?
Macros (or canned responses) are pre-written templates for answering common questions. Your support agents can insert them into a conversation with a single click. This saves a huge amount of time, ensures consistency in your answers, and speeds up response times.
Q8.How do these tools integrate with customer data from Shopify?
This is their key advantage. They deeply integrate with Shopify to pull customer information—like their name, order history, and shipping address—directly into the support ticket. This gives your agents immediate context, so they don't have to ask for order numbers, creating a much faster and more professional support experience.
Q9.I'm a beginner. Should I start with a chatbot or live chat?
Start with a simple FAQ-based chatbot. You can program it with answers to your top 5-10 most common questions (like 'Where is my order?'). This provides immediate 24/7 value to your customers and reduces your support workload. You can then add live chat for more complex issues once you're comfortable.
Q10.What is the future of customer support?
The future is proactive, predictive support. Instead of waiting for a customer to report a problem, an AI support copilot will identify potential issues in advance. For example, if it detects a shipping delay, it will proactively notify the customer and offer a solution before they even think to ask. Support will become a proactive brand-building tool, not just a reactive cost center.