LiveSession Replays & Heatmaps

Yes, the app is designed to be exceptionally easy to use, even without technical skills. Its intuitive interface and quick setup allow you to start gathering insights into customer activity almost immediately, making it ideal for busy entrepreneurs.

LiveSession's core features are designed for visual user behavior analysis. The main tools include Session Replay, Heatmaps, Funnels, and Event Tracking to help you understand the customer journey. You can see the complete list of features for more detail.

Upgrading to a paid plan unlocks a significantly higher volume of monthly sessions and advanced features for growing stores. While the free plan is powerful, paid tiers are essential for businesses ready to scale their optimization efforts based on a larger dataset. The full pricing analysis details the session limits for each plan.

LiveSession uses a freemium, usage-based pricing model that scales with your store's traffic. It offers a generous free plan with core features, and paid plans increase the number of sessions you can record each month. This structure allows you to start for free and only invest in more capacity as your business grows, as shown in the pricing analysis.

You can use the Funnels feature to track the exact steps customers take during checkout and identify where they drop off. This provides a clear, data-backed roadmap for optimizing your purchase process to reduce abandoned carts and boost conversions. Explore more strategies in the merchant playbooks.

Yes, LiveSession is built specifically for the Shopify ecosystem. It integrates deeply to track key Shopify-specific events like 'add to cart' and 'product viewed', giving you context-rich insights that are tailored to your e-commerce store. This focus is a core part of its insight quality.

Use heatmaps on your most important pages—like your homepage and top product pages—to see exactly where visitors click and scroll. This visual data shows you what content and buttons are most engaging, helping you make design changes that improve user flow and highlight key value propositions. Find more creative tips in the merchant playbooks.

LiveSession helps you build loyalty by identifying and eliminating points of friction in the shopping experience. By watching session replays, you can see where customers get confused or frustrated and fix those issues, creating a smoother, more enjoyable journey that encourages repeat business. This ability to gather actionable insights is key to building a loyal customer base.

The best way is to use session replays to watch visitors who leave your site without buying. Look for patterns, like rage clicks or hesitation on certain pages, to diagnose conversion blockers. The app's strong insight quality provides the visual proof you need to make confident, high-impact changes.

Absolutely. You can filter for sessions where a user added an item to their cart but didn't complete the purchase. Watching these specific replays often reveals the exact reason for abandonment, such as confusion over shipping fees or a non-working discount code. This is a core part of the app's user experience analytics capabilities.

Setup is very fast, often taking just a few minutes. The app is designed for quick installation and immediate data collection. This high ease of use means you can start watching user sessions and analyzing behavior on the same day you install it.

LiveSession accesses navigational and interaction data, such as clicks, scrolls, and pages visited, to create session replays. It is designed to automatically exclude sensitive fields like passwords and credit card numbers to protect customer privacy. The platform is built with security and data protection as a priority, evident in its GDPR compliance features.

LiveSession provides tools to help you remain compliant with regulations like GDPR. It enables features for data masking and respects user consent, ensuring you can gather valuable insights while upholding modern privacy standards. A full list of its capabilities can be found in the audited features.

Yes, LiveSession is an excellent tool for validating design changes without running formal user tests. After launching a new design, you can watch session replays to see how real visitors interact with it, providing immediate, authentic feedback on whether your changes improved the user experience. This method provides powerful actionable insights.

Yes, the free plan is very generous and powerful enough for most new stores. It includes 1,000 sessions per month and core features like Session Replay and Heatmaps, giving you everything you need to start understanding customer behavior. Review the full pricing analysis to see how it compares to paid plans.

LiveSession provides the 'why' behind the numbers by letting you watch real user journeys. You can see hesitation, confusion, and 'aha!' moments that quantitative data alone can't show. This deep empathy is key to building a better product and is central to the app's high insight quality.

Yes, you can create and save customer segments based on dozens of properties, like traffic source, device type, or number of visits. This allows you to filter replays and analyze the behavior of specific user groups to get highly relevant, actionable insights.