Propel Replay & Session Record

Yes, Propel Replay is designed with a very user-friendly interface that makes it easy for anyone to get started. Many store owners praise its intuitive interface, which allows you to start analyzing customer behavior and finding insights right away without a steep learning curve.

The app provides a 'behind-the-scenes' view of every customer visit, showing you exactly where they click, scroll, and get stuck. This gives you deep customer insights to move beyond guesswork and make data-driven decisions that boost conversions.

Upgrading unlocks a significantly higher pageview limit and powerful features like live replays, unlimited surveys, and advanced filtering. The paid plans are designed for growing stores that need to analyze more traffic and gain deeper insights to scale effectively. The full pricing analysis shows the value at each tier.

The pricing is based on a predictable, pageview-based model, which is ideal for managing costs as your traffic grows. For stores exceeding 80,000 pageviews, there are flexible add-on options to ensure the plan provides value. This structure supports ambitious growth goals, as detailed in our pricing analysis.

You can directly reduce wasted ad spend by using the IP tracking feature to identify and block bots or competitors clicking your ads. This strategy turns a standard feature into a powerful tool for improving campaign ROI. You can find a step-by-step guide in the merchant playbooks.

Yes, Propel Replay is built specifically for Shopify and integrates seamlessly with your store. Installation is straightforward, and the app is praised by over 460 Shopify owners for its effectiveness in gathering actionable insights. A full list of capabilities is in the audited features section.

Beyond basic replays, you can filter sessions to isolate users who abandon checkout or use visitor location data to plan logistics. These creative use-cases help you proactively enhance the customer experience and stay ahead. Our merchant playbooks detail several of these advanced strategies.

The app helps you find hidden conversion blockers by showing you exactly where users drop off, hesitate, or show frustration with 'rage clicks'. By watching these session replays, you get clear, visual evidence of site issues, enabling you to make precise fixes that improve your conversion rate. The app's conversion insights are a core strength.

You can build customer loyalty by using the app's insights to create a seamless and frustration-free shopping experience. By identifying and removing pain points shown in replays and heatmaps, you show customers you value their time, which builds the trust needed for long-term loyalty. See tips in the merchant playbooks.

Setting up Propel Replay is very fast, typically taking just a few clicks to install from the Shopify App Store. The app is designed for a quick start, and its intuitive interface allows you to start seeing valuable session recordings within minutes.

Propel Replay accesses user interaction data like clicks, scrolls, and navigation paths to create session recordings and heatmaps. This information is used exclusively to provide you with insights to optimize your store's performance and user experience. The app's full capabilities are outlined in the audited features list.

Use heatmaps to see which products and calls-to-action get the most attention and which are ignored. This allows you to redesign your pages to feature popular items more prominently and improve button placement, directly leading to increased engagement and sales. This is a key part of the app's deep customer insights.

Yes, Propel Replay is an excellent tool for checkout funnel analysis. You can filter recordings to watch only the sessions of users who entered the checkout process, allowing you to see exactly where they drop off and why. This level of conversion insights is crucial for recovering lost sales.

Propel Replay provides higher quality recordings with more accurate cursor tracing at a better price point than competitors like Lucky Orange. Users who switch consistently report that every session is recorded perfectly, providing more reliable data for making critical business decisions. The app's accessible pricing is frequently praised.

The best way to map the customer journey is by watching a series of recordings from a single user or segment to see their entire path from entry to exit. This visual mapping reveals their true navigation patterns and helps you optimize the entire flow for a better brand experience, as explained in our merchant playbooks.

Yes, Propel Replay includes a survey feature that lets you gather direct feedback from your shoppers. This allows you to ask targeted questions to gauge customer satisfaction and collect valuable ideas for improvement. This is one of the core audited features of the app.

The live session recording feature lets you watch visitors navigate your store in real-time, just like looking over their shoulder. This provides immediate insights into user behavior and helps you spot issues the moment they happen. It's a powerful tool for deep customer insights and is available on paid plans.

For a small business, focus on the free plan's recordings to identify the top 3-5 biggest friction points on your most popular pages. Fixing just these issues, like a confusing button or a broken link, can lead to a significant boost in conversions without any extra cost. The app's ease of use makes this process fast and simple.