Zigpoll Customer Surveys

Yes, Zigpoll is designed for a completely no-code setup, making it extremely easy to use for merchants of any technical skill level. You can build and launch professional-looking surveys in minutes using the drag-and-drop editor. This commitment to an accessible user experience is why it has such a high rating for survey customization & ease of use.

Zigpoll offers deep customization to ensure every survey perfectly matches your brand's look and feel. You have full control over colors, fonts, and layout, and can even use advanced features like conditional logic to create dynamic experiences. This level of control is a key factor in its intuitive creation process.

Yes, Zigpoll offers a generous free plan that includes unlimited surveys and access to all core features, including AI insights, for up to 100 responses per month. Upgrading to a paid plan primarily increases your monthly response limit, allowing you to gather more data as your store grows. You can compare all tiers in the complete pricing analysis.

Zigpoll's pricing is based on the number of survey responses you collect each month, not the number of surveys you create. This usage-based model allows you to start for free and scale your costs predictably as your feedback volume increases. This approach is designed to provide value at every stage of business growth, as detailed in our pricing analysis.

Yes, Zigpoll integrates seamlessly with Klaviyo, allowing you to automatically sync survey responses and zero-party data to your customer profiles. This powerful connection enables you to build hyper-targeted segments and trigger personalized email flows based on direct customer feedback. This is a core part of its excellent integration & data workflow.

Absolutely. Zigpoll offers a direct integration with Omnisend to enrich your marketing efforts. You can push survey data directly into Omnisend to enhance customer profiles and create more effective, data-driven campaigns. You can see more about its connectivity in the audited features.

Zigpoll is ideal for optimizing marketing attribution by capturing data that standard analytics miss. You can deploy a simple "How did you hear about us?" post-purchase survey to uncover your true top-performing channels, like podcasts or word-of-mouth, allowing you to invest your marketing budget with more confidence. For more strategies, check out the merchant playbooks.

Zigpoll helps you understand and recover abandoned carts by enabling you to send targeted surveys to shoppers who didn't complete a purchase. By asking why they left, you can identify critical friction points in your checkout process and gather insights to prevent future cart abandonment. This is one of the many campaign types available in the list of features.

To increase loyalty, use Zigpoll to show customers you are listening and value their input. You can create welcome surveys to personalize their experience from day one or post-purchase surveys to act on their feedback, which builds trust and strengthens relationships. Explore more tactics for engagement in the merchant playbooks.

You can get your first survey live in just a few minutes. The platform is built with pre-built templates and a no-code editor, so you can launch a campaign almost immediately after installing the app. The exceptional support, praised in over 26 reviews, is also available to help you get started quickly and effectively. This ease of setup is a key component of its intuitive creation strength.

Zigpoll accesses basic Shopify data like customer and order information to connect survey responses to the right profiles and trigger surveys at the correct time (e.g., post-purchase). All data is handled securely, and the app is designed to be GDPR compliant with just a few clicks. Your customer data is used only to power the survey functionality for your store.

Zigpoll excels at providing marketing attribution clarity where platforms like Meta fall short. By using a post-purchase survey, you can directly ask customers how they found you, revealing the impact of organic channels, influencers, or word-of-mouth that are often invisible in ad platform analytics. This provides the actionable insights needed to allocate your budget effectively.

To understand your customers better, use Zigpoll to ask targeted questions at key moments in their journey. For example, a survey can reveal that you have different customer types for different products, allowing you to refine your ad targeting and product development. This deep level of customer understanding is a key benefit highlighted in our merchant playbooks.

Yes, you can absolutely use Zigpoll to collect customer birthdays and other valuable zero-party data. You can create a simple, engaging survey and have the data written directly to Shopify customer metafields. This is a perfect strategy to power personalized birthday campaigns and is part of the app's seamless integrations.

Zigpoll integrates directly with Shopify's Order Status and Thank You page checkout extensions. This allows you to embed a survey right after a customer completes a purchase, which is the highest engagement point for collecting feedback on the buying experience or asking attribution questions. The full list of capabilities is in the audited features.

Yes, creating and deploying a Net Promoter Score (NPS) survey is a core function of Zigpoll. You can easily set up an NPS survey to measure customer satisfaction and loyalty over time. This data provides a clear benchmark for your customer experience efforts and is a key part of the app's list of features.

Zigpoll's AI analytics automatically process your survey responses to identify trends, sentiment, and key themes, saving you hours of manual analysis. This allows you to quickly make smarter, data-driven decisions—like reallocating budget to a surprisingly effective marketing channel—which directly improves your marketing ROI. This is a crucial element of its actionable insights capability.

Yes, Zigpoll fully supports multi-language surveys, making it ideal for international brands. You can translate every detail of your surveys and even use targeting rules to show the correct language to customers in different countries. This localization capability is a core offering listed in the audited features.