Rise.ai: Gift Cards & Loyalty Logo

Rise.ai: Gift Cards & Loyalty

A Data-Driven Review by GetEcomTools

Offers a robust suite of tools for gift cards, store credit, and loyalty programs, designed to help brands cultivate strong customer relationships and drive repeat business.

Paid from $19.99
Bulk Gift Cards
Store Credit
Referral Programs

About Rise.ai: Gift Cards & Loyalty

Rise.ai provides a comprehensive platform for Shopify merchants aiming to move beyond basic discounts and build a sustainable, loyalty-driven business. Its core capabilities focus on creating sophisticated gift card and ...

Rating

4.7/5

Reviews

766

Free Plan

No

Updated

Aug 2025

Official Links:

The GetEcomTools Verdict: Our Data-Driven Analysis

Our Take:

"Rise.ai equips brands with a powerful and comprehensive gift card and store credit engine to build significant customer loyalty, though its value is tempered by a usage-based pricing model that can become a considerable expense for high-volume stores."

Best for:

Brands focused on building long-term customer value and seeking a robust, feature-rich replacement for Shopify's native gift card and loyalty limitations will find this a powerful tool for enhancing brand equity.

Key Consideration

High-volume, low-margin businesses or those on a tight budget should carefully model the costs, as the per-order fees can scale quickly and may impact profitability more than a fixed-fee alternative.

Data-Driven Performance Snapshot

Overall Performance

Adequate
Justification:

The platform's capabilities provide a comprehensive and highly flexible system for creating and managing gift cards and store credit. Core design principles support advanced use cases like bulk issuance, custom designs, and scheduled delivery, enabling store owners to develop sophisticated marketing and retention programs that elevate brand perception and foster strong customer loyalty.

Justification:

Feature integrations facilitate a functional loyalty program, but the system's design presents some user experience friction. While core referral and rewards features are present, some merchants have noted issues with the administrative interface and a lack of visibility for customers tracking their VIP status. Optimizing these workflows is a key consideration for brands aiming to build a truly seamless and retail-ready loyalty experience.

Justification:

The system's design positions it as a central part of a store's operations, which makes recent reports of technical flaws a significant concern. The presence of critical bugs, including a potential security vulnerability, represents a risk to both operational integrity and brand trust. Addressing these stability issues is essential for store owners who depend on the platform for core business functions like issuing rewards and managing customer credit.

Justification:

Based on structural elements in its pricing, the app's value can be inconsistent for growing stores. The model includes per-order fees that scale with volume, which has led some merchants to report unexpectedly high costs. This makes a careful review of the pricing model a critical step for businesses to ensure the cost aligns with the value delivered as they scale their operations.

Pros & Cons: Key Findings From Our Analysis

Pros

Advanced Gifting

The platform's core capability is its powerful gift card and store credit engine, which significantly surpasses native Shopify functionality. As noted by some merchants, features like bulk creation, custom-branded designs, and scheduled delivery allow store owners to build sophisticated marketing campaigns and a premium gifting experience. This empowers brands to forge stronger customer relationships and cultivate the kind of loyalty that drives retail-ready growth.

Seamless Integration

Rise.ai demonstrates robust integration with key e-commerce platforms, creating a more unified tech stack. Users have pointed to smooth integrations with tools like Recharge and Klaviyo, which enables merchants to automate complex workflows between subscriptions, email marketing, and loyalty programs. This connectivity is crucial for scaling brands looking to create cohesive, loyalty-driving customer journeys across multiple touchpoints.

Cons

Pricing Model

A key consideration is the app's usage-based pricing, which includes per-order fees on top of a monthly subscription. A point raised by users is that these costs can escalate quickly for high-volume stores, leading to unexpectedly large bills. While this model can be seen as a 'pay-for-performance' structure that aligns the app's cost with a store's growth, it requires careful financial modeling. Before committing, calculate your projected costs based on order volume to ensure the pricing structure aligns with your profit margins and long-term strategy.

Product Stability

The platform's reliability is a notable concern, with some merchants reporting critical bugs and technical flaws. These issues range from workflow automation failures to a serious security vulnerability involving fraudulent gift card creation, which can directly impact revenue and erode customer trust. While such issues can sometimes arise in actively developing platforms, their severity here warrants caution. Thoroughly test all core workflows in a staging environment before full deployment to mitigate potential risks to your operations and brand reputation.


The Deep Dive: Full Analysis & Audited Data

The model uses tiered plans with variable per-order fees, best for scaling businesses.

This pricing structure is designed for growth, starting with an accessible entry point and transitioning to a model where costs are tied to order volume. While the per-order fees can add up, they decrease with higher tiers, rewarding stores that scale. This model is ideal for ambitious brands that plan for significant growth and want a predictable cost structure that expands alongside their revenue, maximizing their loyalty program's ROI.

Starter

$19.99

/ monthly

Usage & Quotas

100

/ month
Monthly Store Orders

Key Features

  • Advanced Gift Card Program
  • Manually Issue Store Credit
  • Referrals

Small-Business

$59.99

/ monthly

Usage & Quotas

400

/ month
Monthly Store Orders

Key Features

  • All features from 'Starter'
  • Claim Page Customization
  • Check Balance Page

Pro

$199.99

/ monthly

Usage & Quotas

2,000

/ month
Monthly Store Orders

Key Features

  • All features from 'Small-Business'
  • Apply Store Credit Button
  • Bulk Gift Card Creation

Premium

$599.99

/ monthly

Usage & Quotas

12,000

/ month
Monthly Store Orders

Key Features

  • All features from 'Pro'
  • White Labeling
  • Multi-Store Gift Cards

1.What is Rise.ai primarily used for?

Rise.ai provides a complete system for creating gift cards, store credit, and loyalty programs to increase customer retention. It replaces Shopify's basic tools with a more powerful and branded experience, which is a core part of its advanced gifting capabilities.

2.Can I create custom-branded gift cards with Rise.ai?

Yes, you can fully customize the design of your gift cards to match your store's branding. The app allows you to upload your own images to ensure a seamless and professional customer experience. This is a key element of the app's Gift Card & Store Credit Functionality.

3.Is Rise.ai better than Shopify's built-in gift card feature?

Yes, Rise.ai offers a significantly more advanced and flexible solution than Shopify's native gift card system. It adds critical features like sending gift cards directly to recipients and letting customers easily check their balance, which are all part of its advanced gifting capabilities.

4.How does Rise.ai's pricing work?

Rise.ai uses a tiered subscription model that includes a set number of monthly store orders, with a small per-order fee for any volume above that limit. This structure is designed to scale with your business, ensuring the cost aligns with your growth. You can see a full breakdown in the pricing analysis.

5.What is the main benefit of upgrading from the Starter plan in 2025?

Upgrading from the Starter plan unlocks key customization features essential for growing brands. Higher tiers provide tools like a customizable gift card claim page and a balance check page, which create a more professional and trustworthy customer experience. Explore all plan features in the pricing analysis.

6.How can I use Rise.ai for strategic marketing campaigns without affecting inventory?

You can execute large-scale promotional campaigns by distributing gift cards in bulk to a targeted email list. The gift card codes are only activated and recorded in Shopify when a customer redeems them, allowing for clean tracking and no premature impact on your books. This strategy is one of several merchant playbooks for driving growth.

7.Does Rise.ai work with Recharge for subscriptions?

Yes, Rise.ai has a seamless integration with Recharge. This allows you to offer gift cards and store credit for subscription-based products, creating a unified loyalty experience for your recurring customers. This is a core part of its seamless integration advantage.

8.Can Rise.ai integrate with Klaviyo for email marketing?

Yes, Rise.ai integrates directly with Klaviyo to enhance your email marketing. This connection enables you to build custom, automated flows that trigger rewards based on customer behavior, which is a powerful tool for retention. You can find more details in the audited features list.

9.What are the best ways to increase customer loyalty with Rise.ai in 2025?

Rise.ai increases loyalty by replacing one-off discounts with a cash-value rewards system, which customers perceive as more valuable. You can build a comprehensive program with store credit for returns and referral bonuses to boost repeat purchases and lifetime value. This is central to its Loyalty Program Management capabilities.

10.How does Rise.ai help manage customer returns more effectively?

Rise.ai improves the returns process by allowing you to issue refunds as store credit instead of cash. This simple workflow keeps revenue within your business and encourages the customer to make another purchase, turning a potential loss into a future sale. This is a core function detailed in the list of features.

11.How difficult is it to set up Rise.ai on a Shopify store?

The setup process is designed to be straightforward, with many merchants reporting a smooth and easy installation. The app integrates harmoniously with your Shopify theme, and the support team is known for being responsive if any assistance is needed. This seamless integration is a major benefit for merchants.

12.What data does Rise.ai access from my store?

Rise.ai accesses essential data needed to function, such as customer information and order history, to manage gift card balances and loyalty rewards. This data is used exclusively to power the app's features and provide a personalized experience for your customers. All data is handled according to standard privacy and security protocols.

13.What are the best strategies for using bulk gift card creation to boost sales?

The best strategy is to use bulk gift card creation for targeted marketing and corporate gifting programs. You can generate thousands of unique codes for promotional campaigns, influencer partnerships, or employee rewards, opening up new revenue streams. This is a key part of the app's advanced gifting toolkit.

14.How can I set up a cash back program for my ecommerce store using Rise.ai?

You can easily set up a cash back program by creating automated workflows that reward customers with store credit after a purchase. This approach replaces traditional discounts with a more effective incentive that drives higher ROI and encourages repeat business. This is a core component of its Loyalty Program Management.

15.Can I use Rise.ai to manage loyalty programs across multiple Shopify stores?

Yes, multi-store gift card and loyalty management is a key feature available on the Premium plan. This allows you to create a unified brand experience where customers can earn and redeem rewards across all of your Shopify stores. You can compare all capabilities in the pricing analysis.

16.What are the best Rise.ai tips to boost customer retention without giving discounts?

Boost retention by using store credit as the primary reward mechanism instead of discounts. Issuing store credit for returns, loyalty milestones, and referrals builds a balance in a customer's digital wallet, creating a powerful incentive for them to return and shop again. Find more strategies in the merchant playbooks.

17.How does Rise.ai improve the Shopify POS rewards experience?

Rise.ai improves the in-person experience by syncing a customer's online rewards balance directly with the Shopify POS. This allows your retail staff to view and apply store credit seamlessly during checkout, creating a true omnichannel loyalty program. This is a core capability listed in the audited features.

18.Can I migrate existing gift cards from another system to Rise.ai?

Yes, Rise.ai supports gift card migrations, allowing you to seamlessly transfer existing codes and balances from a previous system. Merchants have successfully migrated thousands of codes, ensuring a smooth transition for both the business and its customers. This capability is part of its advanced gifting features.

19.What are the options for scheduled gift card delivery in 2025?

Rise.ai allows customers to purchase a gift card and schedule its delivery for a future date, such as a birthday or holiday. This feature provides a better customer experience and turns your gift cards into a more thoughtful and convenient gifting option. It is a key part of the platform's Gift Card & Store Credit Functionality.

John Doe

John Doe

E-commerce Specialist

Independent Review
The analysis on this page is the subjective opinion of our review team. Information is provided for guidance and may change over time. We encourage you to perform your own due diligence.