8returns ‑ Returns portal

Yes, 8returns is designed for a seamless and quick setup with Shopify, which has earned it a 5.0 rating with users. Customers consistently praise the intuitive onboarding and straightforward integration, which simplifies the entire process from day one. The app's design ensures Efficient Automation without a complex implementation.

An automated returns portal significantly reduces manual work, saving your team valuable time and lowering operational costs. It provides a professional, streamlined experience for your customers that builds trust and loyalty, which is critical for brand success in 2025. You can see a full breakdown of the list of features that enable these benefits.

The pricing is based on a monthly subscription that includes a set number of return registrations, with a clear, predictable cost for any additional returns. This model allows businesses to forecast expenses accurately as they grow. You can explore the different tiers in the pricing analysis.

The 'Growth' plan is built for scaling businesses by including 500 return registrations—five times more than the Starter plan—and offering a lower per-return cost for higher volumes. It also includes priority support to ensure scaling brands get expedited assistance. The complete plan comparison is available in the pricing analysis.

Yes, 8returns integrates directly and seamlessly with Shopify. The connection is a core part of its design, enabling automated workflows for refunds, exchanges, and inventory updates. This deep integration is a key factor in its high score for Operational Efficiency.

Yes, you can connect 8returns to fulfillment and logistics partners using its available API. This allows for a fully automated returns process where your warehouse is notified and can process returns without any manual intervention from your team. This is one of the advanced strategies covered in the merchant playbooks.

8returns boosts customer retention by making it easy to offer exchanges or store credit instead of simple refunds. This encourages customers to stay within your brand's ecosystem and improves cash flow. Leveraging these options turns the return into a positive touchpoint, which is a powerful tactic for building loyalty, as detailed in the merchant playbooks.

The best way to encourage exchanges is by making it the most convenient option within your branded, self-service returns portal. 8returns allows you to present exchanges as a simple, one-click process, which is often more appealing to customers than initiating a full refund. This is a core component of its excellent Customer Experience Automation.

8returns drastically reduces support workload by providing customers with a self-service portal where they can manage their own returns 24/7. The system also sends automated status updates, which eliminates the need for customers to contact your team for information. This Efficient Automation frees your support staff to focus on more complex issues.

Yes, you can fully customize the returns portal to match your store's branding, including logos, colors, and messaging. This ensures a consistent and professional brand experience from purchase to post-return. The list of features details the customization options available.

You can set up your 8returns portal very quickly, often in a single session. The platform provides an intuitive, step-by-step onboarding process, and users report that the integration is seamless. The design prioritizes a fast time-to-value, which is a key part of its excellent Operational Efficiency.

8returns accesses essential order and customer data required to manage the returns process, such as order details, product information, and customer contact info. This information is used exclusively to automate returns, generate labels, and process refunds or exchanges within your store. The app operates as a processor for your data to deliver its core service.

The best strategy is to combine dynamic return rules with multiple resolution options like exchanges and store credit. You can set rules based on country or product category to automatically approve returns and present customers with attractive alternatives to a refund. This level of control is detailed in the audited features.

8returns automatically generates shipping labels or QR codes as soon as a customer's return is approved in the portal. The system integrates with carriers to create these instantly, which customers can then print or show at a drop-off location. This is a key part of the app's Efficient Automation.

Yes, the app provides key return analytics to help you understand why customers are sending items back. You can use the dashboard to see the most common return reasons, even for specific product variants. These insights, as noted in our merchant playbooks, are crucial for making product improvements that reduce future returns.

The most effective way is to present store credit as a fast and easy option within the self-service portal, sometimes with a bonus credit as an incentive. 8returns automates the entire process, issuing the credit directly to the customer's account in Shopify. This method is proven to improve cash flow and is a core part of its Returns Management features.

Yes, you can define dynamic return rules and conditions based on various factors, including the customer's country. This allows you to set different return windows, shipping options, or policies for international orders versus domestic ones. This flexibility is a key part of the app's Configuration & Rules Engine.

Merchants call 8returns a 'game changer' because it fundamentally transforms returns from a costly, time-consuming task into a streamlined, automated process that builds customer loyalty. By saving countless hours and turning refunds into exchanges, it provides a significant ROI. This is the core outcome of its Efficient Automation.

8returns improves the customer experience by replacing manual email processes with a professional, 24/7 self-service portal. This gives customers autonomy and transparency, with real-time updates and multiple resolution options. This focus on a premium post-purchase journey is why it scores highly on Customer Experience Automation.